Frequently asked questions
Here are some frequently asked questions. If you have a question that you don’t see answered below, please email us your question by going to the Contact Page.
Where can I buy SafeAwake?
To buy SafeAwake, click on the Purchase link. Once there, you can buy SafeAwake by calling our customer service department to place the order via voice or TTY. Or, if you prefer, you can email us to request a printed order form.
How is it installed?
Easy installation instructions are included along with SafeAwake. In most cases, people who purchase SafeAwake will be able to set it up themselves. If you would like more information on how to install SafeAwake, please request a copy of the user’s manual from the Contact page.
How do I ensure it is working properly?
SafeAwake has a test button to make sure the intermittent bed shaker is working properly. In addition, we strongly recommend that you regularly test your smoke detector according to its test procedures. When you test your smoke detector you should also check to make sure your SafeAwake is activating properly. If you have any questions about whether or not it is working properly please contact us using your preferred method from our Contact Page.
Will it work if the power goes out?
SafeAwake includes a battery backup that will keep SafeAwake working for up to 24 hours if the power is off. SafeAwake also includes a low battery light that will let you know when the battery needs to be replaced.
Is SafeAwake a fire detection system?
SafeAwake is not a smoke/fire detection system. It must be used in conjunction with a standard smoke detector, the type required by most building codes and local ordinances. SafeAwake is triggered by the audible signal a smoke detector emits when it detects smoke. Be sure to use SafeAwake in tandem with your regular smoke detector.