Frequently Asked Questions
Here are some frequently asked questions. If you have a question that you don’t see answered below, please email us your question by going to the Contact Page.
Where can I buy SafeAwake?
To buy SafeAwake, click on the Purchase link. Once there, you can buy SafeAwake by calling our customer service department to place the order via voice or TTY. Or, if you prefer, you can print off the order form and mail or fax it in.
How is it installed?
Click here to view the installation video. Also, installation instructions are included along with the SafeAwake. In most cases, people who purchase the SafeAwake will be able to set it up themselves. If you would like more information on how to install the SafeAwake, please request a copy of the user’s manual from the Contact page.
How do I ensure it is working properly?
The SafeAwake has a test button to make sure the intermittent bed shaker is working properly. In addition, we strongly recommend that you regularly test your smoke alarm according to its test procedures. When you test your smoke alarm, you should also check to make sure your SafeAwake is activating properly. If you have any questions about whether or not it is working properly please contact us using your preferred method from our Contact Page.
Will it work if the power goes out?
The SafeAwake includes a battery backup that will keep the SafeAwake working for up to 24 hours if the power is off. The SafeAwake also includes a low battery light that will let you know when the battery needs to be replaced.
Is SafeAwake a fire detection system?
The SafeAwake is not a smoke/fire detection system. It must be used in conjunction with a standard smoke alarm, the type required by most building codes and local ordinances. The SafeAwake is triggered by the audible signal a smoke alarm emits when it detects smoke. Be sure to use your SafeAwake in tandem with your regular smoke alarm.
Is SafeAwake UL Listed?
Yes, the SafeAwake unit is UL 217 listed and, additionally, the SafeAwake bed shaker is UL 1971 listed. The SafeAwake bed shaker is the only bed shaker that has the UL 1971 listing printed on its labeling. The SafeAwake meets the requirements of The National Fire Alarm and Signaling Code (NFPA 72), which requires that supplemental notification devices for commercial sleeping rooms meet the product requirements of UL 217 and UL 1971 as tested by a third party for certification.
Is the SafeAwake made in the U.S.A.?
Yes.